Unable to access site

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Unable to access site

Postby BBialke » Thu Dec 19, 2019 11:11 am

Got up early this morning to do work on the site and I am unable to access it. Mssql::Open: No Database Connection Established. Is what is listed on the screen. How can you contact?
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Re: Unable to access site

Postby Medic09 » Thu Dec 19, 2019 1:55 pm

Two weeks in a row that's happened!!! Our free agency opens up at 6 AM Thursdays, and both weeks I've lost out on multiple player pickups. This is championship week and becomes even more critical.

This is definitely our last year with RTS. They obviously aren't investing in service continuity!
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Re: Unable to access site

Postby boss2010 » Sun Dec 22, 2019 9:09 pm

We feel the exact same! Two weeks in a row of this and our league is not happy with how RT Sports deals with this.... Get the uhaul! We are moving on!
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Re: Unable to access site

Postby Medic09 » Mon Dec 23, 2019 3:13 pm

It's now Monday morning and RTS has yet to respond to the multiple posts or offer an explanation about the service interruption that occurred on THURSDAY MORNING, which was the second occurrence in as many weeks. As bad as RTS looks for the incident itself, the cold shoulder it's throwing to its customer base by not offering SOME explanation or remedy confirms this is not a reputable organization.

So while I wait to see if the player I lost out on because of the glitch costs me a League Championship tonight, I question how a PAID SERVICE can operate this way.

Do the right thing RTS...refund those leagues who have been impacted by not one, but two outages in successive PLAYOFF weeks!
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Re: Unable to access site

Postby Medic09 » Mon Dec 23, 2019 9:29 pm

End of day Monday...still waiting RTS...
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Re: Unable to access site

Postby ChrisToeFer » Mon Dec 23, 2019 10:22 pm

Contact support. The forums are not monitored on a daily basis.
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Re: Unable to access site

Postby ChrisToeFer » Tue Dec 24, 2019 4:55 pm

I discussed Medico's issue with support and even though he posted 6 times in 3 forum threads that he was never contacted, that's simply not true. He was contacted and spoke several times with our support staff last week. And although he was offered what we feel is sufficient compensation for his league's troubles, he was not satisfied with the compensation so did not accept it.

Just as a general aside, we're never happy when our website is down. When it happens here, we fix it, we apologize in various ways on various platforms, and we listen to customer's issues and try to remedy them. Thousands of customers are sometimes impacted and many our reaching out to our support staff on multiple platforms (fb, twitter, forums, chat rooms, email, phone) at a time when our site may be down. There can be attempts to reach us that do not get through,.e.g. our email and phone systems may be down with the rest of our site. If you do send a reasonable question or issue and did not hear back, try again because support answers every one they get. If you sent a "Your site sucks" message, know that we understand your frustration, but are unlikely to answer.

- CTF
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Re: Unable to access site

Postby sronsilo » Tue Mar 31, 2020 3:32 am

long time ago.Its OK now
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